Update on Phoenix

So here's the latest on Phoenix, my main workstation. After 7 hours of tech support from Microsoft, it has become clear that Phoenix is too corrupted to try to fix. The cause of the systemic file corruption is still under debate. There is no malware on the machine. Microsoft insists it isn't their problem, Comodo insists it isn't their problem, everybody else insists that it isn't their problem but at this point that doesn't matter to me; it just needs to work. So... I am doing a reformat and a clean install of Windows 7 as soon as I finish backing up some preferences and settings so that I don't have to spend hours again trying to get everything to work. My hope and prayer is that after doing so, I will be able to get everything back up and running quickly. I appreciate your prayers as this is exactly what I don't need right now.